Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. 

Customer Success Team counts today about 25 members, dispatched between our offices in Paris, Lisbon and São Paulo. 

We’re currently managing several international markets such as US and Brasil. 

As a Customer Success Manager at Veesion, your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Veesion long term. 

You'll have the chance to work with a variety of clients and users. 

Reporting to Guillem, Team Lead, you'll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills!

Missions

• Onboarding clients: Veesion offers each client a custom approach to implement our solution. You will manage Veesion implementation with our technical experts' help and train users on best practices.
• Customer satisfaction: Your focus on client satisfaction makes you the key contact for our clients. You will listen to customer needs, track account metrics, and follow up on action plans to enhance their experience. You must identify and connect with client champions in your portfolio.
• Product adoption & support: You will guide clients to maximize product usage, solve specific challenges, and share feedback with our Product & Ops teams. You will help expand our resources by creating self-help guides and improving our online help center.
• Identify opportunities: You will spot upsell and cross-sell possibilities within existing accounts. Your deep understanding of client needs will enable you to propose additional value to them.

You’re a Great Match If

• You have experience in customer facing SMB / MidMarket or / and B2C;
• You know how to manage a CRM;
• You possess a capacity to juggle between different tasks and being able to priorize;
• You demonstrate strong communications skills, able to understand all client’s pain points;
• You’re resilient, empathetic, problem solver and team player;
• You’re fluent in Portuguese & English.

🤙 Why join Veesion

Joining Veesion means being part of a dynamic technical team within a rapidly growing company in the fields of artificial intelligence and retail. You will be encouraged to develop your technical skills and take on exciting challenges while helping make retail more secure.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process:

1. A first interview with our Talent Acquisition Specialist.
2. A second interview with our CSM Team Leader.
3. An interview with our CSM Manager.